At EnergySmart, we believe that your experience with us should be nothing short of exceptional. That’s why we’re not just focused on providing energy-efficient solutions – we’re dedicated to ensuring your journey with us is marked by satisfaction at every step. One of the key tools guiding us on this mission is our Net Promoter Score (NPS).
Understanding the Net Promoter Score (NPS)
The Net Promoter Score is more than just a metric; it’s a reflection of our commitment to delivering a service that goes above and beyond your expectations. We understand that your feedback is invaluable, and the NPS is a way for us to measure and continuously improve your experience with EnergySmart.
Comprehensive Market Research for Continuous Improvement
At EnergySmart, we don’t just talk about customer satisfaction – we actively measure it. Our customer service team conducts daily calls to gather insights into your experiences across various aspects of our service. This in-depth market research delves into key areas such as:
1. Timing and Punctuality : Did our team arrive at the scheduled time? Were we prompt in delivering our services?
2. Friendliness and Politeness: How would you rate the friendliness of our team? Were our interactions with you courteous and respectful?
3. General Conduct: Did our team conduct themselves professionally throughout the process?
4. Cleanliness and Tidiness: How well did we maintain cleanliness during installations? Were our teams mindful of leaving the space tidy after the installation?
5. Overall Satisfaction: And most importantly, how happy are you with the overall service?
Closing the Loop: Feedback in Action
Your feedback isn’t just collected and filed away – it’s a catalyst for action. Our customer service team acts as the bridge between you and our installation teams, providing a detailed quality score on each aspect of our service. This valuable information is then shared with our installation teams to ensure that your feedback is not only heard but also acted upon.
How NPS Drives Excellence Across EnergySmart
- 1. Customer-Centric Approach: By actively seeking your opinions, we’re able to tailor our services to meet your specific needs. This customer-centric approach ensures that every interaction with EnergySmart is personalised and meaningful.
- 2. Transparent Communication: Your voice matters. The NPS facilitates transparent communication between you and our teams, fostering trust and ensuring that your expectations are met.
- 3. Enhanced Accountability: The accountability loop created by the NPS ensures that each member of our team is committed to delivering excellence. Your satisfaction is not just a goal – it’s our standard.
Join Us on the Journey to Excellence
At EnergySmart, we’re not just transforming homes; we’re providing a quality experience with energy solutions. Your feedback, measured through the Net Promoter Score, is the compass guiding us towards a future where our service is synonymous with satisfaction.
Your experiences, insights, and opinions are not just valued – they’re the driving force behind the continuous improvement that defines EnergySmart.
You may be entitled to a FREE energy saving grant under the ECO scheme, to find out if you qualify, fill out the short form below: