Customer Complaints

Our official complaints procedure
We take your feedback seriously

EnergySmart aims to provide the highest service standards and always aims to ‘get things right’ for our customers.

The complaints that we receive help us to better understand how we are doing, the key lessons we can learn and the improvements we can make to improve our service.

Please use the form below to lodge an official complaint with EnergySmart. The details you submit will be sent directly to our customer service team who will review and respond within 2 working days. 

Rest assured, we take all our complaints seriously and will endeavour to resolve your issues in a timely manner. 

Your complaint